Question 1

Do you ship internationally?

Accepted Answer

Yes. For international shipping it takes 3-4 weeks with standard post. ​

Question 2

Are your products vegan and cruelty free?

Accepted Answer

Yes! We are happy to say that we are both vegan and cruelty-free. We do not test on animals or use any animal-derived ingredients.

Question 3

Where do we find the full ingredients list?

Accepted Answer

Select the specific product you are interested in and under the description there is an ingredients list. If you have any further questions regarding the ingredients, please do not hesitate to contact us.

Question 4

How long is production time once I have placed my order?

Accepted Answer

Once your order is placed, orders will be shipped after 7 days. As our products are meticulously handmade this production time is necessary to ensure top quality products are reaching our customers.

Question 5

How long will the shipping take?

Accepted Answer

Once your order is placed, it will be shipped within 3-5 business days. If you selected standard shipping you can expect 7-10 business days for all Australian orders. However, if you need it to be shipped sooner please select express shipping. There might be unexpected delays due to public holidays and natural disasters (floods, cyclones, fires etc). For international shipping it takes 3-4 weeks with standard post. ​

Question 6

How do I get a Refund?

Accepted Answer

Please refer to our Refund Policy.